This core unit from the Certificate III in Aged Care addresses the fundamentals of working with older people. From the structure of the aged care sector and accreditation processes through to grief and loss.

- Teacher: Samantha Barkworth
- Teacher: Andrew Coates
- Teacher: Carla Coates
- Teacher: Damien Cook
- Teacher: Lucy Cornford
- Teacher: Jill Genrich
- Teacher: Peter Grumley
- Teacher: Narelle Harper
- Teacher: Peter Hill
- Teacher: Lois Kennedy
- Teacher: Deb O'Brien
- Teacher: Josie O'Connell
- Teacher: Cherylene Price
- Teacher: Virginia Regan
- Teacher: Toni Sheppard
- Teacher: Cheena Tatai
- Teacher: Susan Westwood
- Teacher: Milton Wilson