This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.
This unit applies to workers across a range of community services contexts.

- Teacher: Samantha Barkworth
- Teacher: Andrew Coates
- Teacher: Carla Coates
- Teacher: Damien Cook
- Teacher: Petra Dent
- Teacher: Peter Grumley
- Teacher: Narelle Harper
- Teacher: Rachelle Harrison
- Teacher: Peter Hill
- Teacher: Deb O'Brien
- Teacher: Josie O'Connell
- Teacher: Cherylene Price
- Teacher: Toni Sheppard
- Teacher: Cheena Tatai
- Teacher: Susan Westwood
- Teacher: Milton Wilson